top of page

IMPORTANT INFO FOR IMPORTANT CUSTOMERS: All custom appointments are booked right here on this site. Please look around at our FAQ and pricing to find the answers to 99% of your questions. Emails about general information that can easily be found on this site will be answered, but on a low-priority basis. We have created a thoroughly informative website for you to have all the answers at your finger tips with just a few clicks so you can be on your way and not waiting on us to answer. We are very small, y'all! Just in case, here's a few more details: We do not do traditional cakes - only cookie cakes and colossal cupcakes. We can absolutely handle large custom orders with proper lead time. If your date shows as available - BOOK IT! If it does not show as available, we are booked or away during that time. You may choose to schedule an earlier appointment and freeze the products, if you wish. We can guide you through the freezing process with guidelines on how long they will remain their best. Last-minute appointment requests are accepted on an extreme case-by-case basis and are always subject to the existing schedule. Last minute appointments that are requested/accepted within 5 days of pickup do include a RUSH FEE, no exceptions. If you are going to miss your scheduled pickup time, please notify us immediately via text or email and we will inform you of the next available pickup time. Missed appointments are re-scheduled at the discrepancy of Cookie Momsta DFW and subject to our appointment and business hours. Please know that we will work with you as much as we are able, but that another available pickup time may not be until much later, or even the next day. It is your responsibility to check your emails (including SPAM) for reminders and important information regarding your order. Reminders are sent the week of your appointment via email. Invoices for balances due are sent the week of your appointment and must be paid before pickup, no exceptions. Reminders are generally sent on Mondays or Tuesdays, but may be sent as late as Thursday evening when we are super busy. Please understand we are a home-based business and not a brick and mortar storefront. You can access our pricing, full menu, pickup and delivery locations through this website. We are a custom cottage bakery. Custom cookie orders generally require a minimum 2 week notice. Once you have booked your appointment and paid your deposit, you are on the schedule. We will communicate via email for most questions. We will generally accept DATE changes if notified 10+ days in advance of your pickup. We *may* accommodate TIME changes if requested 48+ hours ahead of pickup time. Changes are not considered accepted until a response is received from us. No changes will be accepted within 24 hours of pickup time. Weekly orders are expertly crafted and precisely scheduled to accommodate product completion, dry time, and packaging time. Our Signature Custom Cookies are fully customized, so if you've seen a cookie design or party theme online, chances are we have done a version of it. If we haven't, we can. If you're hesitant, we get it! Take a look around our site and see our work, or visit our Facebook site to see current announcements and project examples. It's always our suggestion to book an appointment as soon as you know your party date. If you have an extraordinary event or idea that does not fit comfortably in our traditional offerings, please message us your details and we will respond as quickly as possible. We offer graphic design services, cookie cart rentals and dessert catering in addition to our bakery services. We look forward to the opportunity to serve your event needs! ~ Cookie Momsta DFW